Customer Service Associate (French)

[Expect Talent]

Location: Cork Airport Business Park, Ireland
Type: Contract Position
(Possible permanent contract for top performers)
Salary: €10.10 per hour (€21,000 per annum)
Overtime available at peak times
Expect Consultant: Margaret Galvin margaret@expect.ie
Start Date: July 2009

Working with one of the most well-known global online brands, our client is offering dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across France, providing the highest levels of customer service by phone and email.

The Role

• Provide telephone and email Customer Service Support to customers based in France
• If you are bi-lingual English and French you will also have the opportunity to support customers in the UK & Ireland
• Respond to customer contacts in a timely and accurate manner in line with company service levels
• Work to team and individual goals for response times, resolution of problems and call volumes
• Aim to be the best, always aiming for the highest standard of Customer Service
• Interact with other departments to make things happen and solve issues
• Deal with complaints in relation to incorrect or late orders, and damaged goods
• Reporting to your Team Manager you will strive to meet your objectives
• This purely a customer support position (no sales involved)

Requirements
• Native speaker in French with a good level of English
• Customer service skills with a good telephone manner
• Adaptable and flexible approach
• Able to work on own initiative
• Mature outlook and able to resolve problems effectively
• Team Player with ability to learn fast
• Call Centre or Customer Service experience preferred (4 weeks of training provided)
• Good computer skills including Outlook, Word, Excel and databases
• Strong communication skills
• Customer Focused and good inter-personal skills